Let me make this public.

They are the Absolute Worst Internet Provider I have ever done business with.

The name is Brasil Telecom. Not only are they the most disorganized company on the planet, but they basically tell you they are not interested in helping you.

I´m very frustrated. They have been telling me they would solve some connection issues at my home, promising on-location support since MONDAY. Five days of daily promises, and yesterday the phone-tech tells me there´s "nothing I can do about it." That they´ll fix it when they get around to it.

Welcome to Brazil´s largest phone company and their ridiculous customer service.

I should have known too. Believe it or not, I went through this same experience last year when I switched to Brasil Telecom from their rival, Net (on cable). Because of a brief memory lapse, I am now in hell.

If you´re in Porto Alegre, GET NET. They´re not too great with support as well, but nothing compares to what I´m going through now.

There. I feel a little better now.