It was when I tried to cancel that things started to click.

I am now the happy user of an adsl connection. The guy from Pampa, the local company in charge of installation for BrasilTelecom, came over. The whole problem was solved in 20 minutes. And I didn't have to say a word to be told that BT phone support sucked.

It appears no order for a tech had been sent until yesterday.

Now, if they'd only solved this for me on the first day of trouble, I would be a happy, grateful customer.

Now I'm just relieved.